Terms of Service

What Magga is

Magga AI is software that answers a shop’s Facebook Messenger conversations using that shop’s own catalogue, prices and instructions. Magga is not a party to any sale between a shop and its customers. By creating an account you agree to these terms and to our Privacy Policy.

Your account

• You must be authorised to act for the shop and to connect its Facebook Page.
• Keep your sign-in details to yourself. You are responsible for what your account and the staff you invite do.
• One Facebook Page can be connected to one shop at a time.

What the assistant may and may not do

The assistant quotes only prices and stock that come from your catalogue and follows the rules you give it. It does not decide discounts or refunds on its own. AI replies can be wrong: you remain responsible for the accuracy of what you put in the system, for reviewing the assistant’s answers, and for the orders your shop accepts.

Plans, credits and payment

• One credit is one reply sent to a customer. A reply that fails to send is not charged.
• A monthly plan includes a number of credits. Unused credits carry over while your plan is paid.
• The one-time set-up fee is the account and server fee. It is charged once, together with your first paid plan, and covers opening the account, connecting your Page and the first two weeks of help. Hands-on data entry or agent training by our team is a separate service quoted case by case.
• If a monthly payment is missed, the assistant keeps replying for 7 days. After that it stops until payment is made. Your data and unused credits are kept for 60 days so you can restart; after 60 days the unused credits expire.
• All fees — plans, top-ups, set-up and service fees — are non-refundable. Credits are not exchangeable for cash.
• Prices are in Myanmar Kyat and are shown on the pricing page. We may change prices with 30 days’ notice; a change never affects credits you have already bought.
• Payment is by KBZPay, Wave or bank transfer. Credits are added once we confirm the payment.

Acceptable use

You may not use Magga to:

• send unsolicited bulk messages, or message people who did not contact your Page first;
• sell anything unlawful, or anything Meta’s Commerce Policies prohibit;
• impersonate another business, or present the assistant as a human when asked directly;
• upload data you have no right to use, or collect personal data without a lawful basis;
• harass, deceive or defraud anyone;
• attempt to reach another shop’s data, or to copy or reverse-engineer the service.

You must also follow Meta’s Platform Terms and Messenger policies. We may suspend an account that breaks these rules, and we will say why.

Availability

We aim to keep the service running, but it depends on Meta, our hosting providers and the AI providers. We do not promise uninterrupted service and we are not liable for a sale missed while a third party is down or while your account is paused for non-payment.

Ending the agreement

There is no minimum term. You can stop paying or disconnect your Page at any time from the dashboard, and close your account by emailing us from your account email. Your data is deleted within 90 days of closure, except payment records we must keep for tax or legal reasons. We may end the agreement if you break these terms.

Liability

To the extent the law allows, our total liability for any claim is limited to what you paid us in the three months before the claim, and we are not liable for lost sales, lost profits or indirect loss.

Governing law and disputes

These terms are governed by the laws of the Republic of the Union of Myanmar. If you have a complaint, write to min@magga.app first; we will acknowledge it within 5 business days and answer within 14. If we cannot resolve it together, the courts of Yangon, Myanmar have jurisdiction.

Changes

If these terms change materially we will tell shop owners in the dashboard at least 14 days before the change takes effect. Continued use after that date means you accept the new terms.

Contact

hello@magga.app · Magga AI, Yangon, Myanmar